Addressing dental phobia

As a community health service, we strive to deliver more than just state-of-the-art dental services – we pride ourselves on our caring, personal touch that considers the needs of the whole person, not just their oral requirements.

Sarah*, came to Connect Health & Community needing significant dental treatment, however her dental phobia and multiple mental health issues posed a barrier to her receiving treatment.

On arriving at the dental clinic, Sarah was reluctant to attend her appointment, becoming uneasy and distressed as she entered the new facility.

Our caring team of reception and dental staff were able to put Sarah at ease by simply and compassionately explaining the procedures in a manner that built trust and addressed her fears.

Based on her understanding of the steps ahead and trust in the professionals treating her, Sarah became confident to attend all her appointments and was soon on her way to full dental health.

Not only did Sarah receive life-changing dental work, but her carer/sister Andrea*, recognised a significant improvement in Sarah’s oral health and self-confidence.

“The professionalism, empathy, compassionate care and gentle manner of this service made Sarah’s dental experience positive and my job as her carer, much easier,” Andrea said.

*Not her real name

Building trust and allaying fears helped Sarah on the way to full dental health.

Reconciliation Action Plan

We proudly launched our ‘Reflect’ Reconciliation Action Plan (RAP) in May, in the presence of local Boon Wurrong People, local councillors, service partners, volunteers and staff.


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Download our RAP